Shipping & Returns

Return & Exchange Policy

To be eligible for a refund please contact us within 14 days of receiving your order. Email us with proof of purchase, an attached picture and reason for the refund and we will process this for you as soon as possible.

You may be asked to return the product back to us, where they will be inspected. The goods are your responsibility until they arrive back with us. Please ensure you package the return securely to prevent any damages. 
You may wish to send back your return via tracked or or signed for delivery. Please ensure to keep your proof of postage.

Unfortunately we cannot accept goods that have been partly used and we must receive goods in their original packaging.

We are unable to process returns or exchanges if you change your mind on a fragrance.

Returns/exchanges are only applicable if there is damage or a fault with a product.

Collection

We offer free collection from Wootton, Bedfordshire.
If you would like to collect your order please choose this option at checkout.

Collection instructions will be sent out to you via Email.

Shipping Policy

Orders are processed within 3-5 days and shipping costs will be added on at checkout. Deliveries will be sent via royal mail services and will not require a signature upon delivery. You will be notified once your order has been processed and shipped.
 

We currently only ship within the UK.

Open Box Option

The open box option at checkout allows you to purchase products from the Website and add them to your box until you're ready for us to post them to you. This option allows you to save postage as you can add products to the box as many times as you like and pay postage in one go when you're ready.

 

1. Choose your products as normal and add them to your cart.

2. Use the 'Open/Add To Box' option at checkout - you won't be charged any delivery for this.

3. Complete your order.

4. The products purchased will be safely put to one side until you are ready to use the 'Close Box' option and pay your postage. 


5. Shop as many times as you like using the 'Open/Add To Box' option.

 

6. When you're ready to close your box and have the products posted to you, select the 'Close Box' option at checkout. You will be charged a flat rate of £4.99 for shipping at this point unless your full order is over £25.
 

7. If your order is over £25 then you're eligible for free delivery, if your last order doesn't come out at £25 as you checkout and close your box then please message us in the contact form or email us at hawthorncollection@gmail.com

 

Open Boxes may be kept for up to 90 days.

 

Please note if choosing the 'Open/Add To Box' option, your order will not be shipped until you have closed your open box at checkout.


If you want to close your Open Box without placing another order via the Website please get in touch via email or the contact form and an invoice will be sent out to you to pay any additional postage charges.

If you are unsure how this option works and would like more information please get in touch using the contact form or email us at hawthorncollection@gmail.com